Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Inbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.
Benefits include:
- Generous 30 days holiday plus bank holidays
- Bupa Health Cash Plan
- Life Assurance
- Company Pension, or option for SMART Pension.
- Family friendly occupational benefits
- Employee Assistance Programme, including access 24/7
- Comprehensive Induction
- Learning and Development Academy
- Discounted Gym membership
- Cycle to work scheme.
Your role will involve:
- Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
- Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
- Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
- Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
- Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
We are looking for experienced agents with the following attributes:
- Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
- Self-Motivated & Disciplined: Driven to exceed targets, and willing to go the extra mile.
- Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
- Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.
Please do send your CV ASAP!