The Rewards and Benefits on Offer;
- ASAP start available
- Working for a blue-chip company with a great team-based culture.
- Excellent training and development opportunities
- A permanent contract from day one!
- The opportunity to work hybrid.
- Working Monday - Friday standard days - 09:00 - 17:00.
The Company you will be working for;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be doing;
- Providing phone and email support for customer queries
- Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
- Responsible for managing effective communication and coordination between team members.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Must be available to work full time Monday - Friday and the occasional ad hoc weekend, which is request based.
About you;
- Telephony experience
- Customer resolution experience
- Ability to advise customers on platform usage - training provided
- Excellent communication skills
- Good time management skills
- Highly organised and good at multitasking with the ability to prioritise workload and requirements
- Day to day use of Microsoft Office, Outlook, Word, Excel etc.