IT Support Engineer
We are seeking an IT Support Engineer to join our client on a salary up to £30,000 as an IT Support Engineer on-site. This role would require an IT Support Engineer competent in first line duties, managing end user support, with the IT Support Engineer operating almost independently on site. The IT Support Engineer will also look toward hybrid working following probation and bonus opportunity.
Responsibilities:
- Act as a friendly and helpful interface to users within our clients' Corby-based environments.
- Logging of incidents to our Service Desk platform, including 1st line fixes wherever possible.
- 2nd line resolution wherever possible, seeking to grow in knowledge and experience.
- Work with more senior members of the team to develop technical skills and increase first-time fix rates.
- Communicate with clients via telephone, Teams, email, or in person as required.
- Build the Knowledge Base to support the expansion of the support team.
- Provide first-class customer support and maintain a positive representation of the company.
- Provide effective incident management.
- Detailed logging of incident and problem management information.
- Strive for customer satisfaction at all times.
- Ability to work independently and demonstrate initiative to achieve results.
Competencies:
- Experience in end-user support provision within a dynamic and fast-paced environment.
- Proven track record of delivering outstanding customer service and support.
- Formal qualifications in end-user support (e.g. CompTIA A+ as a minimum) or equivalent experience.
- Friendly demeanour, positive 'can-do' attitude, and strong work ethic.
- Excellent personal planning and organisational skills.
- Ability to fit well within a small team and demonstrate professionalism when required.
Experience in the following areas:
- O365/M365
- Windows 10/11
- VMware
- Microsoft Teams
- Basic IP networking
- Technical troubleshooting
- Wi-Fi Technologies
Desirable Experience:
- SCCM/MECM
- PowerShell
- PRTG
- Microsoft NAV
- SAP
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