**Brand Excellence Coach – Permanent **Twickenham/leatherhead/Farnborough/Woking.
**Express and PTS Role
The purpose of the role is to ensure Costa brand standards are implemented & maintained across all served and self-served platforms and identify potential performance and implementation gaps across those platforms to enable the relevant training/coaching solutions to be implemented effectively.
A bit about us...
We're Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK's leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We're on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it's our ground-breaking FMCG offering and Costa X on-the-go propositions, that help us serve our B2B partners across the globe. And as for coffee technology, we're quite simply trailblazing the industry. Here at Costa, it's about doing a great job alongside brilliant people who share a passion for growth. And we promise, we'll always make sure you're loving your craft.
A bit about the role...
Day to day, you'll be ensuring Costa brand standards are implemented & maintained across all served and self-served platforms and identify potential performance and implementation gaps across those platforms to enable the relevant training/coaching solutions to be implemented effectively. You'll also:
- Evaluate, ensure and enhance the delivery of Brand standards across all ownership models and self-served platforms
- Provide hands-on operational guidance; insight and coaching at store level in aspects of brand excellence & customer satisfaction.
- Give guidance to equity/partners on operational excellence and delivery of the world highest levels of customer satisfaction within the store operations.
- Deliver site level training for all Express swaps & installations to ensure brand standards are implemented & any health & safety related activity is fully understood at site
- Support and guidance for the lowest performing stores/machines through a hands-on approach and a display of the perfect operation
A bit about you...
A passion for Brand Excellence and Costa Standards is just the start of what we're looking for. So, what else makes a great Brand Excellence Coach at Costa?
- Costa Operational Experience
- Demonstrate effective coaching skills and possesses strong interpersonal skills in order to quickly and effectively build working relationships
- Food Safety Level 2 (can be completed as part of Induction)
- Be PC literate with working knowledge of Word, Excel and PowerPoint
- Have held a full UK driver's licence for 12 months with professional attitude required for a role that includes significant travel
- Ability to work unsupervised, good organisational and administration skills
- Not afraid to challenge or be challenged in role
What we can offer...
We're on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:
- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 25 days Holidays
Location: Field-based – Must live within 15 mins commute to Patch
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what's possible. It's why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa's much-loved culture.
DE&I Statement :
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares the love for coffee and a desire to deliver great experiences to our customers, committed and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embraces differences in all that we do.
For any reasonable adjustments and general queries please contact