IT Vendor Manager
- Salary Range: £44,149 - £49,054
- Location: Exeter or Weston Super Mare - 2 days onsite per week
- Job Type: Permanent, Hybrid (minimum 2 days in office)
Are you an experienced IT Vendor Manager seeking a new challenge within a dynamic IT Operations team? We are looking for a professional to manage vendor relationships and ensure service excellence within our evolving IT landscape.
Day to Day of the role:
- Collaborate with procurement and legal teams to prepare purchasing, tender documentation, and contract documents.
- Manage all commercial aspects of the supplier relationship, ensuring contractual obligations are met and remain suitable throughout the contract lifecycle.
- Establish and manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), security arrangements, and performance targets.
- Oversee the contract review and renewal process, engaging with key stakeholders to ensure contracts are appropriate.
- Lead the supplier selection process for new business solutions/services, ensuring strategic alignment and effective transition into live operations.
- Create financial overviews for Tier 1 vendors, monitor spend against budget, and identify cost optimisation opportunities.
- Implement a vendor management plan for performance management and service improvement.
- Increase awareness of vendor management by defining and implementing a communications and stakeholder management plan.
- Deliver quarterly balanced scorecards for updates and analysis of vendor relationships.
- Develop and implement a commercial and contract management toolset to ensure compliance with contractual agreements.
Required Skills & Qualifications:
- Familiarity with the ITIL framework, ideally certified.
- Experience in onboarding suppliers and managing IT suppliers, including those like Microsoft/Dell/ERP software providers.
- Proven experience working with Procurement and Legal teams.
- IT security awareness and experience.
- Experience in a similar role within the corporate sector is desirable.
- CIPS Advanced Certificate in Procurement and Supply Operations or working towards it is desirable.
- Excellent people and leadership skills, with an effective communication style.
- Ability to operate and present at various levels within an organisation, from the Executive team down.
- High degree of personal motivation and initiative.
Benefits:
- Defined Contribution pension scheme with employer contributions of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays, with service-related increases and an option to purchase extra leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover.
- Employee Assistance Programme.
- Health and Wellbeing programme with enhanced sick pay and yearly flu jabs.
- Cycle to Work and Car Benefit schemes.
- Learning and Development opportunities, including coaching and professional qualification support.
- Volunteering days.
To apply for the IT Vendor Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.