Senior Network Analyst
Salary: £40,315 to £47,429 (dependent on experience)
Contract type: Permanent
Hours: Full Time
Location: Poole, Dorset, England
Location description: Hybrid working arrangement between home and Poole, as required for the role. Occasional travel to remote sites will be expected, therefore full UK driving licence required
Interview date: w/c 1st July
Closing Date: 23-06-2024
Reference: 17577
About us
An exciting opportunity has arisen for a Senior Network Analyst to join our Network and Telecoms Team. The successful candidate will be responsible for ensuring that all information and communication facilities are available for use by our lifesaving staff and their supporting colleagues.
The Benefits
- Salary: £40,315 to £47,429 (dependent on experience)
- 26 days' annual leave (plus Bank Holiday days)
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life Insurance
- Health and dental cash plan option
Your Role
As Senior Network Analyst, you will be responsible for analysing and diagnosing complex technical problems with existing systems.
Your responsibilities in this role will also include:
- To act as SME to the organisation for IP connectivity, networking, and associated technologies
- To act as technical lead for acceptance of new systems/applications from the Solutions team to be transitioned into BAU in a manageable, supportable package, ensuring acceptance criteria are met
- To work with internal and external teams to minimise impact of incidents and problems
- To identify new systems, and ways of working to improve efficiency, reduce cost and risk
- To ensure operational availability of RNLI voice and data networks, including monitoring and performing health checks of all information and communications, analyse current performance and forecast future demand, highlight any potential capacity shortfall
- Act as technical escalation point within network & telecoms for major incidents, liaising with 3rd party support partners, IT Solutions, and RNLI personnel at remote sites/lifeboat stations, as appropriate
- To lead the technical transition of new systems from solutions teams, ensuring criteria for user and technical acceptance testing, documentation, training, management are met in keeping with organisational goals and technical architectural principles
- To work closely with Solutions, Innovation, and development teams in providing input into their development and testing
About You
As Senior Network Analyst, you will be experienced and have relevant professional qualifications. You will have a deep understanding of networks, Cisco hardware and software in particular, equipment and a good understanding of Microsoft Teams. You will have strong planning and organisational skills, with the ability to prioritise and meet deadlines, while remaining calm and professional.
To be considered as Senior Network Analyst you will have:
- Cisco Certified Network Professional or equivalent experience over several years in similar environment, LAN, WAN, Wireless
- Firewall management and configuration experience, including defining policies, updating, management and troubleshooting of two or more of the following major vendors; Checkpoint, Palo Alto, Fortinet and Cisco ASA
- ITIL Foundation certification / experience of working in ITIL process driven environment
- Cisco based SDWAN, MPLS, site to site and remote access (IPSec and SSL) VPN; Thorough understanding of architectures, technologies and practical experience, IP traffic management
- Experience of managing and supporting a large network environment (50+ sites) with multiple WAN technologies
- Support experience of IP telephony and contact centre technologies
- Experience in a customer support, service-level based environment and able to demonstrate application of ITIL Excellence in customer service is essential
- Understanding of cloud networking (MS Azure preferred). Practical application of corporate security policies, standards, and practices. Experience of vendor management
- Proficient in Microsoft Office including Word, Excel, PowerPoint and Visio. Experience of Microsoft Teams implementations
- Ability to think on your feet, prioritise and perform in a very demanding, high pressure environment
If you have the experience, are ready for a new challenge and like the look of this vacancy, apply today!
This post requires a valid driving licence.
Safeguarding
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.