ABOUT YOU
A Senior Account Manager (SAM) plays an essential role in the Account Management team, providing key clients with expert knowledge of the affiliate channel and tailored, strategic growth plans, aligned to program KPIs.
If this sounds like you, we'd love for you to apply!
ABOUT THE ROLE
A Senior Account Manager (SAM) plays an essential role in the Account Management team, providing key clients with expert knowledge of the affiliate channel and tailored, strategic growth plans, aligned to program KPIs. SAMs are also often responsible for 2-3 more junior members of the team including portfolio coordination and supervision, undertaking performance reviews and guiding personal development. Additionally, a SAM must be confident representing Webgains at wider industry events, keeping abreast of the competitive landscape and following industry trends, including emerging publisher opportunities, new 3rd party solutions and affinity partnerships.
KEY ROLE RESPONSIBILITIES
- Demonstrate strong decision making in line with company goals, social, and environmental best practice
- Deliver excellent service and relationship management to clients and publishers across assigned accounts
- Ownership of assigned accounts delivery and service levels, pro-actively providing insights to Director of Client Services
- Negotiating bespoke exposure packages on behalf of own portfolio and Webgains team
- Conducting off-platform recruitment in line with program specifications
- Develop vertical-based launch strategies for new programs to the Webgains portfolio and guides / mentors more junior team members on SLA fulfilment
- Responsible for developing and hosting vertical specific workshops aimed at educating Account Management team
- Contract re-negotiation within own portfolio and on behalf of more junior members of the team
- Line management of more junior colleagues, assuming overall responsibility for performance and providing guidance, including PSRs
- Point of escalation for more junior members of the team, able to diffuse negative situations and maintain relationships
- Participates in developing AM team direction, vision and strategy in line with Webgains objectives
- Budget management to ensure optimal ROI - pace performance as per clients' needs and advise on where to best invest budget to maximize results
- Advocate and sell affiliate concepts, publisher types and opportunities to clients while highlighting the scale of opportunity and highlighting relevant reasons to obtain signoff
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
ESSENTIAL REQUIREMENTS
- Demonstrate some/sound/considerable understanding and experience of affiliate marketing & recruitment
- Advanced capability with Microsoft office products
- Enthusiastic learner, seeking knowledge on internet economy and affiliate channel, competitor and subject matter best practice
- Ability to manage time effectively
- Excellent communication skills, oral and written
- Strong attention to detail
- Exceptional troubleshooting and problem-solving experience, sufficient for resolving complex client relationships or publisher channel related issues
- Strong experience at Account Management level
- Extensive experience of QBR ownership and presentation
- Ability to plan on an annual basis, using long range forecasts and KPIs to ensure performance over an extended period
- Demonstrable proactivity in reviewing campaign performance, adjusting exposure/placements and liaising with publishers to address issues with performance
- Comfortable at analysing data sets from a wide variety of sources, drawing both user and market actionable insights
- Previous experience of line management would be advantageous.
REWARD & RECOGNITION
We offer competitive salaries and a comprehensive benefits package, inclusive of:
- Salary: £35,000 - £45,000
- Health and wellbeing services; Private medical and dental insurance - Helping you to Prioritise your health with comprehensive coverage and support.
- Unlimited Wellbeing counselling and coaching through our 3rd party Spectrum.Life - Empowering you with limitless resources for mental health and personal growth.
- Free language lessons with 'Super Duolingo access - Unlocking the world with complimentary language lessons and top-tier learning tools.
- Salary sacrifice scheme; cycle to work, technology, workplace nursery support - Making your life easier with flexible and beneficial financial arrangements and support.
- Future planning services; will writing, mortgage advice - Helping you build a secure future with expert guidance and planning assistance.
- Personal development training provided by company subject matter experts and external providers - Believing in nurturing your potential with tailored learning from industry leaders.
- Personal insurances; gadget, pet - Safeguarding what matters most, from your gadgets to your furry companions.
- Established Pension plan - Securing your tomorrow with a reliable retirement plan.
- Weekly 'Friday Thank You' program; an opportunity to thank your colleagues who have gone above and beyond - Fostering a culture of appreciation and recognition every week.
- And on top of all this 25 days holiday after 1 year of service - Enjoying well-deserved time off to recharge and explore new horizons.
ROLE LOGISTICS
- Working hours: 40 per week
- Working days: Monday - Friday
- Job location: 3 days London Office (Mon, Thu, +1 other day), 2 days working from home
APPLY NOW
We encourage you to apply if this role excites you - even if you think you may not meet all the requirements.
Webgains embraces equal opportunity in the workplace and in throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.