We are seeking an experienced Care Income Officer who will be responsible for ensuring the efficient administration of financial processes related to care home residents. The Care Income Officer will be managing admissions, terminations, billing, and reconciliation of accounts using the Coldharbour system. The role exists to maintain accurate financial records, support resident families with billing inquiries, and liaise with external parties such as councils and the NHS to ensure timely payments. The Care Income Officer works closely with Home Managers, the wider care team, and financial stakeholders to meet these expectations.
This is a 6 month fixed term contract offering flexible working however the successful candidate must be prepared to work in one of their offices ( various office locations between Dorset and London) when requested.
Duties
- Input care home admissions and terminations into the Coldharbour system ensuring all resident, next of kin (NOK), payer and billing details are correct
- Chase and save contracts, placement agreements, licence agreements, and LPA documents to both the drive and Coldharbour
- Reconcile accounts upon resident departure, sending statements, invoices and condolence letters to residents or their attorneys
- Obtain probate information for unpaid care fees by liaising with care homes and/or the late resident's NOK/attorney
- Regularly follow up on outstanding probate care fees with legal representatives/executors
- Send ad-hoc statements and invoices as requested.
- Issue regular 4-weekly invoices via email as per agreement.
- Prepare and send direct debit forms and input direct debits into payment system.
- Amend and close direct debits as necessary.
- Process card payments.
- Prepare yearly private resident fee increase letters and input annual fee increase/inflationary changes into Coldharbour
- Reconcile monthly/4-weekly remittance advices received from councils/NHS and return them for payment
- Address payment discrepancies with councils/NHS
Skills required
- Proven experience in financial administration, ideally within a care home or similar environment.
- Proficiency in using Microsoft office - outlook, excel, word.
- Strong attention to detail and high level of accuracy in data entry and document management.
- Excellent communication and interpersonal skills.
- Ability to manage complex financial and legal processes.
- Proactive and able to work independently as well as part of a team.
If you do not hear from a Consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful