We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.
This role will be hybrid working.
Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle
Salary: £30,000 p.a + benefits
Working Hours: 37.5hrs between 7:30 – 22:00
Certifications: ITIL Foundation, Microsoft (Desirable)
Responsibilities:
- Provide remote Technical Support with occasional customer visits
- Provide assistance by phone, email and/or using a ticket management system
- Update the internal knowledgebase with issue resolution details
- Mentor and assist junior team members
Skills & Experience
- Good communication, documentation and customer service skills
- Experience of supporting the following:
- Microsoft server operating systems
- Microsoft Exchange
- Microsoft Active Directory
- VMware and/or Microsoft Hyper-V (VMware preferred)
- Microsoft Office 365
- Veeam Backup & Replication
- Microsoft Windows Desktop Operating Systems
- Experience of working in a busy MSP environment
- Experience of configuring and supporting network devices such as Firewalls and Switches
- Good understanding of principles of ITIL Framework
Technologies & Experience
- Veeam Cloud Connect
- Microsoft Remote Desktop Services
- Citrix XenApp/XenDesktop
- Veritas (Symantec) Backup Exec
- Symantec Endpoint Protection
- Fortinet Firewalls
- HPE/Dell SANs
- HPE Server Hardware & Switches
- Office 365 Migrations
- N-Able RMM
- PowerShell scripting
- Citrix CCA
- Microsoft MCP
- Knowledge of iOS and Android devices