Job Title: German speaking Customer Service & Onboarding Administrator
Location: Lichfield, Office-Based
Type: Permanent
Salary: Up to £29,000 per annum
Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated German-speaking Customer Service & Onboarding Administrator to join their office in Lichfield.
Key Responsibilities:
- Customer Service:
- Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
- Offer detailed information about our products and services.
- Resolve customer issues efficiently, ensuring high levels of satisfaction.
- Onboarding:
- Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.
- Support potential franchisees from their initial inquiry through the entire onboarding process.
- Conduct welcome calls and provide necessary training and information to new franchisees.
- Administration:
- Maintain accurate and up-to-date records in our client's CRM system.
- Prepare and manage onboarding documentation and materials.
- Collaborate with various departments to address and resolve any onboarding or customer service issues.
What we're looking for:
- Native fluency in German essential
- Previous experience in customer service essential
- Additional experience within administration, Recruitment, or onboarding advantageous
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office
- Ability to work independently and as part of a team.
Benefits:
- Company-wide training programme to develop key skills.
- A supportive and friendly team environment.
- 25 days holiday, plus bank holidays.
- Staff purchase scheme – take home products for FREE.
- Non-contributory private health care and critical illness cover.
- Generous contributory pension scheme.
- Life insurance at three times salary.
- Employee assistance programme.
- A varied and autonomous role within a financially stable business.
If you are a proactive individual with a passion for customer service and fluent in German, we would love to hear from you. Please apply or send your CV direct to