HGV Parts Advisor
£28,000 - £36,000 (OTE) per annum
Heathrow
Our client, a commercial vehicle specialist, is seeking for a HGV Parts Advisor to join their team.
The ideal candidate will be responsible for supporting the efficient operation of the parts department within a dealership and advising customers on the correct parts for HGV repairs and maintenance, sourcing and ordering parts, and managing stock levels to ensure timely service for vehicles.
Role: HGV Parts Advisor
Salary: £28,000 - £36,000 (OTE) per annum
Hours: Monday to Friday 8.5 hours per day - 9.00am to 6.00pm with 30 minutes unpaid lunch, plus the Saturday rota (1 in 3 Saturdays), hours 7.00am to Noon.
Location: Heathrow
Responsibility:
- Answering customer inquiries about parts and accessories all makes of trucks and trailers by phone and emails.
- Utilising our parts ordering system to accurately identify and locate parts.
- Upselling and cross selling where applicable.
- Cold & warm calling drift accounts to win back business and or sell promotions.
- Processing orders, ensuring parts availability, and providing accurate quotes.
- Maintaining a clean and organized parts department.
- Providing exceptional customer service to both retail and trade customers.
- To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies
- To ensure data capture is accurately entered on CRM systems
- To assist in stock checks when required
Requirements:
- MUST HAVE COMMERCIAL VEHICLE EXPERIENCE (LCV OR HGV)
- Minimum of 2 years' experience as a Parts Advisor.
- Proactive in their approach to work.
- Critical thinker who can see the bigger picture.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent negotiation and selling skills.
- Proficient in using computer software, including EPCs & Kerridge.
Benefits:
- 30 Days Annual Leave including Bank Holidays
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Paternity pay - Full 2 weeks pay
- Personal Accident Scheme
- Cycle to work scheme