We have an exciting opportunity for an aspiring Claims Team Leader/Manager to join a thriving team. You'll lead and manage a team of 3-4 general insurance claims handlers, ensuring a smooth claims experience for their network of mobility retailers and their customers.
About the Role:
- Lead and manage a team of 3-4 claims handlers, providing coaching, mentoring, and performance management.
- Oversee the processing of various claims specific to mobility equipment, including accidental damage, third-party liability, theft, personal accident, and warranty claims. This includes mobility scooters, powered wheelchairs, stairlifts, and hoists.
- Collaborate closely with mobility retailers and their customers to ensure a seamless claims journey.
- Possess a strong understanding of insurance principles, specifically liability and property damage coverage.
- Foster a supportive and developmental environment, empowering your team to deliver exceptional customer service and a seamless claims journey.
- Provide ongoing training to ensure the team maintains competence and a strong knowledge base.
- Manage performance indicators and service targets, ensuring team adherence to company policies and procedures.
- Build and nurture strong relationships with insurers and internal stakeholders. Provide insights into claims performance, including acceptance rates, handling times, and customer service metrics.
- Generate and maintain regular reports, monitoring claims performance and adherence to Consumer Duty principles.
- Act as the escalation point for authorisations, complaints, and fraud identification.
- Conduct effective team meetings and individual coaching sessions to discuss well-being, performance, and career development.
- Lead and manage internal and external claims audits, providing data oversight and responding promptly to actions.
- Champion continuous improvement, striving to optimise service, standards, and team engagement.
Benefits:
- Competitive salary and benefits package, including a company pension scheme.
- Generous holiday allowance with the option to purchase additional days.
- Generous maternity and paternity leave packages.
- Discounts on various services through our benefits portal.
- Referral schemes and discounted rates on company products.
- Extensive learning and development opportunities, including professional study options
- Volunteering day to support the local community.
- A diverse range of employee discounts.
- Equal opportunity employer committed to building a diverse and inclusive workforce.
- Parking on site
- You will work in a beautiful office 5 days per week, with long-term options for hybrid working flexibility in the future.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your experience doesn't align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we're looking for in this or other roles.