Your new company
Our client is a major player in their field and, due to continued growth, they are looking to expand their customer service team.
Your new role
Working as part of a team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure contractual Service Level Agreements are met and customers have a clear understanding of proposed timescales. You will excel at dealing with residents as part of the back-office, using a range of communication methods, including telephony and email.Using a bespoke system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, liaise with customers and those who have suffered service failure, where your role is to instil customers' confidence.
What you'll need to succeed
- Proven experience of scheduling/planning disrepairs, Voids or complex works.
- Competent in communicating with direct operatives, subcontractors and residents.
- Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- The ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good level of written English
- Good computer skills
- Good project management skills
- Ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.
What you'll get in return
- 26 Days Holiday & Bank Hols
- Bonus scheme
- Enhanced Pension Plan
- Healthcare Cash Plan (Including 24hr GP)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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