Reed Talent Solutions are working with Cadent Gas on the search for a Customer Centre Administrator.
Who are Cadent Gas?
Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.
Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.
How can you help?
In the Customer Centre Administrator position, you will have the below key accountabilities -
- Responding to incoming calls to the customer enquiry line
- Resolving standard enquiries from internal and external parties and escalating more complex to the relevant area
- Applying customer service techniques to handle all customer calls
- Maintaining excellent working relationships with the business, and immediate colleagues
- Demonstrating knowledge of processes and activities where applicable
- Liaising with internal and external stakeholders for customer resolution
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements
What do you need to know about the role?
- Start date: 18th November
- Pay rate: £12.45 per hour
- Payroll: Weekly one week in arrears
- Contract type: temporary assignment via Reed Talent Solutions.
- Shift pattern: Monday-Friday between 08:00-20:00 Hybrid working split between office and home, You will need to have the correct setup to work from home, Laptop will be provided
- Location: Pilot Way, Ansty Park, Coventry, CV79JU
- Assignment duration: 6 months (potential for extension)
What we ask from you?
You will be responding to the incoming calls to customer enquiries team, A customer service background is ideal, however, as long as you display the right attitude and willing to learn, we would love to hear from you!
Your training will be based at their brand-new purpose-built building located on Ansty Park in Coventry.
Why apply?
Be part of something big. Help shape the future of gas for generations to come.
The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, on-site restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.