My client is seeking a Service Coordinator to join their Service Department at an established Commercial Building Maintenance company. This role is integral to operations, requiring a well-organised individual with a strong background in service coordination, preferably within the building service/maintenance sector.
Day-to-day of the role:
- Serve as the first point of contact in the office, handling incoming calls from clients and directing them as necessary.
- Manage the door entry system and receive deliveries, booking them in accordingly.
- Raise reactive breakdown jobs on our system, collate relevant information, and enter jobs onto engineers' schedules.
- Keep clients informed through verbal updates, emails, or by updating clients' Facilities Management Systems such as Elogbooks and Fixflo.
- Arrange routine service visits with clients and update engineers' schedules.
- Prepare engineers' service report sheets, send reports to clients, or upload onto clients' Facilities Management System.
- File reports in client folders or in the "action folder" for the Service Manager.
- Type quotations or reports prepared by engineers or Service Manager.
- Assist with staff meetings, including preparing agendas and taking notes.
- Perform other office admin duties as required and work across all departments in the company.
Required Skills & Qualifications:
- Experience in a building service/maintenance department is ideal, but applicants from other service roles will be considered.
- Well-organised, able to multitask and prioritise urgent work.
- Excellent communication skills with a customer service orientation.
- Proficient in Microsoft Office with fast and accurate typing skills, and a good level of grammar, spelling, and punctuation.
- Meticulous attention to detail and conscientious about work quality.
- Driving License is preferable but not essential.
- Ability to work well in a small team and within a 30-minute commute of Hitchin.
Benefits:
- 20 days holiday plus bank holidays.
- Pension Plan.
- Discretionary Annual Bonus.
- Sign On / Loyalty Bonus of £600.00 payable at the end of a 6-month probation period.
- Flexi working pattern with various start and end times available.
- Day off on your Birthday.
To apply for this Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.