Are you experienced in Phone based Customer Service?
Seeking a new role that doesnt involve high volume inbound calls?
Do you prefer to build relationships with customers and maintain accounts?
If this sounds like you, please apply today nad we'll be in touch
Role Description
In a fast paced, global business, provide excellent customer service to new clients through out-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.
Main Responsibilities
- Provide an excellent customer service to our new and existing BrightHR clients
- Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account
- Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce
- Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR
- Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
- Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline
- Ensure all Service Level Agreements are adhered to at all times
- Meet and exceed all Key Performance Indicators
- Contribute to team targets, paying particular attention to customer experience and feedback
Skills and Experience
- Customer service experience is essential
- The ideal candidate will have experience of working in an out-bound, telephone based role
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
- The ability to work in a fast paced environment
- Able to adapt to change
- Can take responsibility of own product knowledge
- Able to communicate at different levels throughout the business
Company Benefits
- 25 days' holiday, plus bank holidays.
- Day off on your birthday.
- Holidays increase after 2- and 5-years' service.
- Pension Plan and Life Insurance.
- Access to Employee Assistance Programme.
- Company incentives, access to discount schemes.
- Profit Share Scheme.
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