Job Title: Receptionist/Admin
Location: Uxbridge
Contract Type: 2 Months Temporary
Weekly Hours: 36
Working Hours: 9:00 - 5:00
Salary: £21.00 Per Hour PAYE
Start Date: ASAP
Key Responsibilities
- Provide all aspects of training required to support ongoing projects and transformation work.
- Implement new Compliance Software solutions with the Compliance Project Team and key stakeholders.
- Create and deliver/co-deliver guidance, materials, and training for staff across multiple project teams.
- Assist in delivering training for system improvements and upgrades.
- Develop IT skills within operational teams with the help of champions.
- Act as an ambassador for training and development, making strategic recommendations.
- Maintain specialist knowledge through continuous professional development and participation in forums.
- Market and promote the training programme to ensure high uptake.
- Develop a training and implementation programme for both face-to-face and online training.
- Lead the development of a monitoring and evaluation framework for the training programme.
- Create training materials, including manuals, plans, and handouts.
- Utilize a user-centered approach to delivering training and change.
- Ensure high-quality, customer-focused services in collaboration with operational management and project teams.
- Make informed decisions on technology and data platforms based on user need and value for money.
- Improve service efficiency and cost-effectiveness with key stakeholders.
- Evaluate training effectiveness with team managers and adapt as necessary.
- Incorporate local and central government initiatives into training.
- Manage and coach junior team members.
- Adhere to health and safety regulations, Data Protection/GDPR, Equal Opportunities, and Customer Care policies.
- Perform duties in line with the Council's values, showing commitment to improving residents' lives, demonstrating respect and fairness, taking ownership, seeking improvement, and collaborating across the council.
Measures
- Effectiveness of training programs delivered.
- Uptake and engagement levels in training sessions.
- Feedback from participants on training effectiveness and relevance.
- Improvements in colleague skill sets and application of new processes and systems.
- Regular reporting and review of training programme outcomes to senior management.
- High training uptake and participation rates.
- Positive impact on service efficiency and cost-effectiveness.
Application Process
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Adam at Service Care Solutions on or send an email to .