Key Responsibilities:
- Collaborate with senior team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
- Consistently meet agreed performance targets and deadlines.
- Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
- Provide accurate and timely management information to the Team Leader as needed.
- Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
- Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
- Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
- Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
- Maintain up-to-date and accurate records on the company's systems at all times.
- Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
- Interpret and implement instructions and issues in line with company policies and procedures.
- Build and maintain positive relationships with Business Units, encouraging teamwork.
- Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
- Handle client renewals and mid-term adjustments as required, delivering high-quality service.
- Share valuable information that could benefit the Operating Entity or Group.
- Remain up-to-date with industry, legal, and regulatory developments to ensure high standards of practice and output.
Skills & Attributes:
- Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
- Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
- Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
- Prior experience in insurance or a customer-facing environment is preferred.
- - Strong attention to detail with the ability to produce accurate and well-documented work.
- Ability to work optimally within a team and provide mentorship to less expert colleagues.
- Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
Qualifications
- GCSE's (or equivalent) including English and Maths essential
- A level Grade A-C (or equivalent)