£28K/yr to £30K/yr
London, England
Permanent, Variable

Beauty Advisor - Luxury Skincare Brand

Posted by JBC.

Our client, a leading luxury skincare brand, is renowned for pioneering products that deliver clinical-level results combined with a sophisticated, opulent experience is looking for a Beauty Advisor to join theyr Luxury in their prestigious and iconic department store Counter.

Client Relationships

  • Build your own database of clients, ensuring you keep up to date with their preferences, aftercare needs and regimens.
  • Build strong relationships with the department stores personal shoppers, providing them advise on products
  • Present, promote and sell products to customers
  • Provide excellent sales service to ensure high levels of customer satisfaction
  • Play a vital role in making the retail experience a positive experience
  • Create retail theatre to attract and entice customers, incorporating the journey of the brand as a story whilst engaging with customers
  • Communicate regularly with the floor manager to ensure they are kept up to date with any changes

Strategy and Commercial Awareness

  • Provide feedback to the Assistant/Account Manager on customer feedback expressed about the brand and help use these to transform into actionable development points
  • Stay on top on new trends and developments within the skincare industry and share this with the team and customers

Delivery

  • Greet and receive customers in welcoming manner
  • Offer help and provide direct assistance to customers while providing a luxury service to all customers attending to the unique and individual shopping needs of each customer
  • Works towards agreed sales targets and outcomes
  • Wrap and bag merchandise for customers in a presentable manner
  • Responsible for taking payments and financial transactions - opening and closing the till
  • Work independently and as a team to ensure all customers are responded to quickly
  • Day to day organisation and running of the counter, ensuring it is continuously re-stocked and presented well
  • Ensure all deliveries are unloaded, neatly unpackaged and stored in a safe place
  • Clean all surfaces throughout and after the working day to maintain high hygienic standards
  • Provide advice to customers on the different products, considering their skincare type and compatibility to determine the right treatment for them, providing them with detailed information about the different features and characteristics of each product
  • Responsible for taking payments and financial transactions - opening and closing the till
  • Provide mini treatments using the products for customers and advise them on how best to use each product
  • Keep up to date records of sales and customer profiles with the strictest confidentiality
  • Promote brand loyalty cards or other incentives
  • Be aware of any leakages to reduce any chance of accidents

Business Development

  • Cross sell products and services to customers
  • Upsell when appropriate, promoting current sales or promotions
  • Actively research and keep up to date with the latest beauty trends, demonstrating product knowledge and understanding

People

  • Maintain a commitment to sales processes, values and behaviours
  • Actively participate in training sessions and contribute to aid your own development
  • Foster good relationships with other Sales and Skincare Specialists
  • Provide regular updates to the Account/Assistant Manager on the day-to-day activities of the counter

WHAT YOU NEED TO KNOW

The Skincare Specialist is expected to have the following skills and knowledge:

  • Proven customer service skills with a positive attitude
  • Knowledge of skincare and relating health issues
  • Hands-on experience with beauty trends and application methods
  • Experience is a sales position
  • Self- motivated to learn and develop your product knowledge and industry learning
  • Should enjoy teaching clients about methods to improve their skins appearance
  • Beauty therapist qualification is desirable
  • Ability to work flexibility
  • NVQ level 2 facial essential
  • NVQ level 3 facial desirable