Job Advert: Operational Support Team Leader!
Are you a dynamic and experienced team leader looking for an exciting new opportunity?
Our client, a leading non-profit organisation in Gateshead, is seeking an Operational Support Team Leader to join their dedicated team on a fixed-term contract basis to cover maternity leave. This super varied role will see you managing a team and overseeing operational support functions to ensure smooth day-to-day operations.
The Perks:
- Contract Type: Fixed Term Contract, 12-14 months, office based
- Annual Salary: £30,550
- Working Pattern: Monday - Friday, 9 AM - 4:30 PM, 35-hour week
- Location: Gateshead, with free on-site parking!
- Culture: A positive, progressive culture within the organisation
- Holidays: 26 days per year (plus bank holidays), increasing with service
- Benefits: Enhanced family-friendly benefits
- Pension: Contributory scheme with an employer contribution of up to 11%
- Rewards: Platform with employee discounts across over 800 retailers
- Development: In-house training and development opportunities
The Role:
- Team Management: Lead a team of 7, overseeing holiday, sickness, and absence management
- Stock Management: Handle internal and external stock ordering, maintaining accurate records and ensuring optimal stock levels
- Client Liaison: Manage stock requirements for commercial clients, producing accurate usage reports
- Audits: Conduct monthly and end-of-year stock takes, liaising with external auditors
- Supplier Relationships: Ensure timely, cost-efficient receipt of production materials, maintaining quality standards
- Sub Contracted Stock: Oversee the process, maintaining an accurate audit trail
- New Product Introduction: Lead on raw materials, costings, and delivery times
- Reception Management: Oversee visitor reception, ensuring security and customer assurance
- Inductions: Conduct local inductions for new starters, covering safety, security, and environmental measures
- Customer Experience: Communicate internal customer issues, devise improvements, and resolve complaints
- Dispatch Management: Handle Royal Mail and Courier dispatches, maintaining accurate invoicing records
- Resource Deployment: Oversee work allocation, maintaining quality standards
- Cross-team Cooperation: Ensure business needs are met, providing support and advice
- Purchasing: Handle ad hoc purchases with a company GPC card, maintaining accurate records
Requirements:
- Managerial or Team Leader experience
- Background in operations, administration, or management
- Experience in an office environment with strong organisational skills
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience in managing and developing staff
- Excellent written and verbal communication skills
- Strong problem-solving skills with a focus on improving customer experience
- NVQ Business Administration Level 3 or equivalent - desierable
- Knowledge and experience in stock management and procurement - desireable
Next steps: if you are a motivated and experienced team leader looking for a new challenge in the charity industry, this is the perfect opportunity for you. Join our client's dedicated team and make a positive impact. Apply now and take the next step in your career journey!
Please note: A DBS and financial sanctions check will be conducted before the successful candidate can start.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apply now to be a part of a dynamic team that makes a real difference!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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