Registered Manager
Best At Home Domiciliary care services ltd
£30,000 - £35,000 per year
Permanent, Full-time
Job description
Working as the CQC Registered Manager, you will be responsible for providing the branches with a clear view of its compliance with fundamental standards of care, the actions required to bridge any gaps and the risks associated with non-compliance. Identify new or amended compliance standards and ensure that the branches are prepared for the implications of any change. You will be responsible for developing and reviewing Care & Support Plans and ensure that Risk assessment, policies and procedures are compliant with CQC (the Care Quality Commission), current practices, legislation and the requirements of the regulatory bodies. As the Registered Manager you will be taking responsibility for the domiciliary care day to day operational service as well as compliance with all CQC regulations and all current relevant legislations.
You will ensure that all company's practice are compliant and reflect NICE and other government guidelines.
You will be working with different branch managers (who are either registered with CQC or are in the process of being registered).
This role will require you step in for on calls if required. At all times to adhere to the our companies values of Respect, Independence, Flexibility, Dignity and Choice.
Ensure that the company's and branches CQC ratings are maintained and improved further and does not drop down. (current rating is GOOD).
Safety and Quality of the Organisation
- Be responsible for the safe delivery of the service in line with legislative requirements and the organisation's policy and procedures.
- Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management
- Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.
- Understand and monitor health and safety in the workplace and in the field.
- Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the companies.
- Implement quality management and improvement systems. Effectively manage complaints and incidents.
- Carry out investigations relating to the quality of the service and use findings to make improvements.
- Be prepared to work flexibly to ensure the safe delivery of the service.
- Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
- Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
- Keep all information about client and their families secure and confidential.
- Signpost staff to guidance and advice on policies and CQC standards
- Ensure the most up to date policy and associated documents are accessible and used appropriately in practice.
- Audits to ensure standards are constantly maintained
Candidate Specification:
Experience and skills
- Must have extensive experience as Registered Manager in Domiciliary care.
- Good knowledge of CQC responsibilities
- Excellent management skills for large companies with different branches.
- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
- Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
- Ability to support client with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
- Experience of care services, risk assessment and person centred care and support.
- Ability to plan and organise workloads effectively so client receive the services they expect within all branches.
- Good administrative skills and computer literacy ability to work on Excel and other company software.
- Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
- Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
- Ability to implement companies policies, procedures and instructions.
- Experience of managing the delivery of social care services as a registered manager.
- Ability to work and use shared drive and ensure all documents including care plans and daily logs/diary entries are electronically saved and available when required.
- Ability to take lead role during branch inspections.
- Ability to manage different branches that are micro managed by different teams and managers.
- Have full clean UK driver's licence and have access to a car.