£24K/yr to £30K/yr
England, United Kingdom
Permanent, Variable

Customer Service Administrator

Posted by Chiltern Recruitment Ltd.

Our client, a local business in Maidenhead is looking for an administrator to join their dynamic team. You will be confident on the telephone, organised and a team player. You do not need to have experience and we welcome all applications for this position. Candidates must be available immediately as my client has a new project imminently starting.

MUST BE A CAR DRIVER DUE TO THE LOCATION IN MAIDENHEAD

  • Communicating with the Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings.
  • Updating internal trackers and capturing data to assist the Team Leader with daily, weekly and monthly reporting to the client.
  • Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers.
  • Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training.
  • Creating and monitoring trainer expenses.
  • Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions.
  • The Successful Candidate Must:
  • Have 1 year Administrative experience (Desired but not essential)
  • Have outstanding communication (written and verbal) and interpersonal abilities.
  • Have good general administration and data capture experience.
  • Have excellent organisational and team-working skills.
  • Have some experience with MS office/Google Suite products such as Google Drive and Sheets etc.
  • Have a 'cando' attitude and the ability to prioritise tasks and meet tight deadlines.
  • Thrive under pressure in a busy working environment.
  • Have excellent customer service skills and pride themselves on providing the highest quality customer service.
  • Maintain a valid UK driving licence (Desirable)
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