Join a well-established MSP as a 1st Line IT Support Technician.
THE 1ST LINE IT SUPPORT TECHNICIAN ROLE:
Overall, you will be providing 1st Line support to a wide variety of customers in a fast-moving and dynamic team. This includes:
- Promptly responding to inbound support calls and emails
- Logging incidents accurately and determine urgency
- Resolve the customer's issue where possible and escalate if necessary
- Keep clients regularly updated
**KEY SKILLS & EXPERIENCE:
- Previous IT support experience
- IT qualifications desirable
- Must have a car and driving license
- Excellent telephone manner and good written communication
SALARY & BENEFITS AS 1ST LINE IT SUPPORT TECHNICIAN
:
- £22,000 - £26,000, dependent on experience
- 20 days holiday + public holidays
- Pension
- Hybrid working available after training
- Quarterly staff events
- Company perk scheme (vouchers and discounts)
- On-site parking.
To apply for this role as 1st Line IT Support Technician, please click apply online and upload an updated copy of your CV.
No overseas applicants please; visa applications will not be considered.
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