Practice Group / Department:
MBD Operations - London
**Job Description
We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.
Our Newcastle Office is currently recruiting for a Ma rketing & Business Development Team Lead. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued.
The Team
This position reports into the Head of Operations. The MBD team in Newcastle comprises a shared services team of MBD generalists (working across the areas listed above) as well as some specialists. The team lead's role would be to manage the MBD shared service team and, in conjunction with the Subject Matter Experts, provide day-to-day management of the MBD specialists in the team. The team lead will also be responsible for developing processes and best practice to ensure consistently high quality and managing the relationship with stakeholders (such as subject matter experts) and end users across the EMEA region.
There is considerable scope to help shape the role and create a best-in-class central team that supports every aspect of the MBD function's operational activities across multiple time zones. The candidate will be experienced in team leadership, process improvement, using technology to manage workflow and pooled resources and creating a culture that is focused on both quality and efficiency.
The Role
- Overseeing the day-to-day operations of the team, ensuring timeliness, adherence to quality standards and effective work allocation across individuals
- Acting as both the lead point of contact and ambassador for the Newcastle MBD team with the wider business
- Eliciting feedback from end users to help with training requirements as well as process adjustments
- Responsible for all aspects of team management including recruitment, onboarding, appraisals and delivering developmental feedback in real time
- Regular reporting to the MBD leadership on key performance indicators, measuring volume of work, turnaround speeds and the quality of the work itself.
- Working with the MBD leadership team to identify, map and deliver additional areas where the team can expand their remit and provide additional support. This includes identifying synergies between processes and how data can be used to improve the firm's MBD tactics and strategies
- Working with the IT team to review and deploy technologies that enhance the team's operational effectiveness and the experience for end users
- Designing best practice ‘how-to guides' to improve quality and bring efficiencies to the onboarding process
- Establishing a close and effective relationship with the other business services team within the Newcastle office to identify areas of overlap and where enhanced collaboration can lead to enhanced quality and efficiency
- Working with MBD leadership team and the learning & development professionals to ensure regular training and knowledge sharing within the team
Skills and Experience Required
- Proven experience of line management with an ability to lead, motivate and develop a team to deliver high quality standards (preferably including experience of managing pooled teams)
- Proven process review and improvement skills
- A strong background in Marketing and business development is desirable but not essential, as is experience of working in a professional services environment
- Embraces and promotes the use of technology and proactively identifies opportunities to improve ways of working
- Excellent written and oral communication skills, including rigorous attention to detail
- Confident, persuasive and assertive
- Highly organised with a professional, confident and proactive approach to their role
- Strong time management and prioritisation skills as will be required to support a demanding group of assistants and Fee Earners at different levels of seniority
- Confident dealing with difficult and challenging situations, adopting approach when needed
- Must be flexible to work outside of contractual hours when needed
- A continuous improvement approach
Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:
- 25 days hols + Bank hols - Buy up to 5 days
- GP Service
- Bupa Healthcare
- Pension
- Flexible working
#LI-JC1
**Diversity, Equity and Inclusion
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.