Title: Finance and Legal Specialist
Location: Chester
Salary: £26,000
Description:
We are delighted to be working with one our most successful clients, who are seeking a Finance and Legal Specialist to join their operations team. Here, the Finance and Legal Specialist's main priority will be managing cases through the onboarding journey for lending products. This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.
The role requires building rapport and working closely with the Relationship Managers in instructing external solicitors and valuers. Management of your own cases through the process will mean working closely with the credit team, external solicitors, or Land Registry in obtaining the necessary documents to be completed. Queries relating to titles are to be communicated to the Relationship Manager for a swift resolution. Our client aims to provide a refreshing service, one way they do this is by delivering on completion dates.
- Monday - Friday 9am-530pm
- Starting salary of £26,000 per annum
- Hybrid working available (1 day per week from home) following successful probation period
- Benefits include share options, company pension, life insurance, well-being support, social events & more!
Role Responsibilities
- Undertake personal identity checks, plus fraud and PEP checks where appropriate
- Undertake business credit and verification checks
- Preparation of legal documentation which will includes Key Terms documents and Agricultural Charge documents
- Ensuring bank verification is complete
- Instruct valuers and solicitors
- Manage own cases from inception to pay out
- Prepare cases for pay-out
- Prepare and send out executed documentation
- Handle and resolve customer queries in a timely manner and to a high standard
- Provide the resolution with the utmost level of customer service via telephone, email, or chat
- Strong communication skills, both written and verbal, and ability to tailor communication to a variety of audiences
- Understand the background of the query, do required research with the provided tools, and respond appropriately
- Work closely with Relationship and Credit management teams
- Undergo the required training and regulatory training, applying it where it's required to process transactions
- On the front line, you will be the first to spot potential fraudulent activity or recognise vulnerable customer requirements ensuring that you report and escalate as required following policy and regulatory procedures
- A flexible approach providing cover and assistance around the business as required during the development stage including UAT
- Contribute to the development of a diverse and inclusive culture
- Understanding new campaigns ensuring that processes are followed to deliver a smooth customer journey
- Building strong relationships with the Relationship Managers to understand existing customers when responding to queries.
Minimum Requirements
? Previous asset finance and customer service experience
? Previous experience in a financial services environment
? Reliable, honest and can contribute to create a thriving culture
? Knowledge of regulatory policies within the financial services sector
? Technical skills, able to use a variety of systems
? Able to work in a fast-paced environment where change is embraced
? Agricultural experience
? Legal / paralegal experience
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Experience:
- Legal Secretary: 1 year (preferred)
Work Location: In person
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.