Customer Service Administrator £14.50 per hour PART TIME: Up to 20 hours per week, WEEKEND WORK ONLY INC. BANK HOLIDAYS. 6 Months ON SITE FULL TIME - Glasgow
Tate are delighted to be working with a local client in Glasgow to recruit a Customer Service Administrator into their team. This role is essential to the business and plays a pivotal part in them successfully providing their services.
Role Purpose
The successful candidate will ensure that absence and general employee relation processes are adhered to and that effective controls are in place across the team. Role modelling customer service, empathy and accuracy.
The role holder will take ownership of their own work while acting as a first point of contact for absent employees.
Please note that this role is based on site full time within Glasgow, and only works on weekends and bank holidays working the hours of 7am - 5pm.
Principal Accountabilities:
- Acting as a first point of contact for queries and escalations
- Effectively managing inbound and outbound calls to resolve within agreed service level agreements
- Planning & prioritising workload
- Updating document templates
- Process improvement
- Updating system records and monitoring system accuracy
- Applying knowledge and skills to resolve issues
- Role modelling customer service, ensuring a great business experience
- Maintaining a high level of attention to detail to ensure data is checked and inputted accurately
- Leading process improvement activities and actively looking for ways to improve end-to-end business processes
- Supporting the Team Leader to develop the skills and knowledge of the team to achieve service standards
- Using data and insight to prioritise workflow and resolve service issues
Qualifications and Experience:
- Full training will be provided in role.
- Experience within a customer service environment, delivering against set service standards with a focus on quality and customer experience
- Good analytical skills, with attention to detail and accuracy
- Experienced user of Microsoft Office tools
- Proven ability to successfully communicate with customers, with strong interpersonal, written, and verbal skills
- Strong organisational skills, with the ability to plan and prioritise own work and the work of a team to ensure delivery
- Collaboration skills to work across teams.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.