Job Title
: Service Support Analyst
Contract Type:
Fixed term for 6 months
Salary:
£27,798.22 (£30,618.60 is achieved after 12 months successful performance in the role)
Working Hours
: Full time 35 hours per week
Working Pattern
: Monday to Friday / Hybrid
Location:
Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Service Support Analyst
You will be working to formal Service Level Agreements, providing mainly first line technical support to internal staff via the IT Service Desk, routing calls to the appropriate IT resolver group (including third-party suppliers), owning and monitoring all allocated calls end-to-end to ensure resolution and closure. You will resolve reported incidents, service requests and technical issues, escalating as appropriate and ensuring associated administrative activities are completed effectively. Act as ‘overflow' on service requests for peaks of demand into Colleague Technology Services to ensure service requests are fulfilled to service levels
About you
We are looking for someone with
- Proven experience working on an IT Service Desk, logging, and resolving calls
- Strong IT support skills, including supporting Microsoft Windows 10/11, Office 365, Outlook, Teams, SharePoint, and OneDrive
- Excellent customer service and communication skills both verbal and written
- Proficient use of Office 365 applications, including Word, Excel and Outlook
Why Riverside?
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.