Service Controller
- Location: Hove or Bexhill
- Job Type: 33 hours - 3 days - Wednesday, Thursday and Friday. There will also be additional to cover shifts for annual leave/sickness including weekends
- Salary: 23,750
We are seeking a Logistics Coordinator to manage logistics operations, vehicle maintenance, and team supervision effectively. This role is ideal for a compassionate, adaptable, and dynamic individual who excels in customer service and has a strong background in logistics and team management.
Day to day of the role:
- Call Handling: Take calls from hospitals, assess referrals, and coordinate crew responses.
- Service Coordination: Allocate work for transport, resettlement, and sitting services.
- Route Management: Plan efficient routes and ensure timely service delivery.
- Support: Assist other services and cover gaps in service provision.
- Customer Interaction: Treat callers with respect and obtain accurate information quickly.
- Vehicle Management: Ensure vehicles are roadworthy, assist crews with vehicle checks, and liaise with the Fleet team for servicing.
- Monitoring: Conduct driver practice observations and manage reports on vehicle usage.
- Crew Supervision: Indirectly manage crew, promote morale, and ensure service focus.
- Engagement: Ensure teams understand service goals and handle arising issues.
- Compliance: Conduct driving observations and license checks.
Required Skills & Qualifications:
- Essential Skills: Excellent customer service, empathy, IT literacy, communication, time management, and driving skills.
- Desirable Skills: Problem-solving, innovation, and self-management.
- Experience: Participation in multi-disciplinary teams, preferably in health or social care, shift work, staff management, workload planning, and working under pressure.
- Pre-engagement Checks: Enhanced DBS check required. Full UK driving license and driver experience required.
Values in Action:
- Dynamic: Adapt, innovate, and respond efficiently.
- Compassionate: Prioritize kindness and open-minded conversations.
- Inclusive: Value and celebrate uniqueness.
- Courageous: Be bold and test creative ideas.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a role that makes a significant impact on community services.
- Support for professional development and growth.
- Engaging work environment that values integrity, inclusivity, and innovation.
To apply for the Logistics Coordinator position, please submit your CV