- Welcoming visitors to the Centre
- Offering refreshments to guests/tours
- Build a solid relationship with customers
- Managing incoming mail; Inc. signing and managing deliveries
- Manage Mailbox and Virtual office customers
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of BizSpace guests, contractors and attendees for fire log
- Work closely with customers upon onboarding to ensure a smooth transition
- Resolve any concerns or problems regarding the business centre experience, office set up and IT
- Enhance the entire customer journey - building and strengthen relationships
- Coordinate and organise customer engagement activities
- Promote and encourage site networking and event participation
- Identify opportunities to link customers and their businesses with one another
- Promote 'refer a friend' incentive
- Oversee car park management, charging thereof and allocations
- Maintain stock levels of refreshments
- Ordering supplies for site events
- Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
- Manage relationships; encourage positive reviews and oversee complaints
- Maintain the highest of professional standards
- Scheduling Contractors: Organise and coordinate schedules for contractors
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors
- Ensure kitchens and communal areas are presented at their best - assisting where necessary
- Maintain sales literature and collateral; including the ordering thereof
- Maintain standards and oversee management of meeting room bookings
- Stationery and supplies management and ordering
- Monitoring H&S platforms (Property Plus) - Training provided
- Participate and drive activities that improve the quality of the services provided
- Encourage and promote ESG interactivity and engagement
- Deputise BCM role with all aspects of Business Centre management
- Devise regular fun and engaging activities to hold within the Business Centre
- Support social media activity - content, pictures & videos for followers
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing and newsletters
- Support regionally when required within the wider team
- Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
- Promote and identify uplift opportunities with customers to increase income and services
- Carry out viewings and tours where necessary
- Help support locally driven enquires and sales opportunity
- Identify opportunities to connect and enhance relationships with the local community