Role - Trainee Payroll Administrator
Location - St. Albans
Salary - £26k
We are looking for an enthusiastic and driven individual to join our rapidly growing professional services client in St Albans. This is an excellent opportunity for someone to progress within a high-performing startup, with strong training and advancement opportunities.
As a Trainee Payroll Administartor you will play a crucial role in delivering exceptional customer service to both current and former employees. You will ensure smooth payroll operations and maintain high standards of customer service. This role sits within the Payroll team but is part of the Support team. With great prospects for growth and comprehensive training, this could lead to an excellent career opportunity.
Key responsibilities:
- Handling primary inquiries from managed payrolls and meeting response deadlines as per service level agreements.
- Overseeing external mail by organizing, scanning, and dispatching it to the appropriate recipients or folders.
- Conducting comprehensive investigations to identify the root cause of issues.
- Providing administrative support to the Payroll Support Team.
- Maintaining real-time updates to ensure accurate data for reporting.
- Collaborating proactively with colleagues to assist in resolving casework.
- Ensuring a top-notch customer service experience for current and former employees.
- Crafting responses in clear, empathetic language and preparing thorough solutions to address queries.
We are looking for someone eager to learn and develop a career in professional services, with full training provided. You should have:
- Excellent customer service skills in a fast-paced environment.
- Strong administrative skills and attention to detail.
- A customer-centric approach and focus on providing a positive experience for customers.
- Excellent written skills to ensure case responses are empathetic, detailed, and fully answer the query.
- Excellent interpersonal skills and the ability to communicate and build relationships effectively with people at all levels across the business - internally and externally.
- Strong organizational skills with a natural ability to prioritize your own caseload.
- Flexibility and willingness to learn.
- Ability to work independently as well as part of a team.
Benefits:
- Competitive salary with a leading commission model.
- Parking facilities available.
- Join a supportive team culture during a period of significant company growth.