My client, an accommodation specialist with suppliers all over the world, are seeking a Supplier Relationship Manager to join their fun friendly team in Exeter to build and manage UK supplier relationships across their network, supporting the management team to develop and implement strategies for effective relationships and inventory management.
You will be responsible for ensuring positive relationships with their Suppliers and the wider team.
You will conduct account reviews and visit Suppliers within your region.
You will present trends and financials to senior department members.
You will support the Account Management team with regular reporting for client reviews and the development of client-preferred partnership programmes.
You will help to manage, maintain and continually improve service, including reactive day support.
As and when required, you will support all other members of the Supply Chain team with daily activities.
Key responsibilities and duties
- Build key relationships across dedicated regional Supplier accounts utilising, phone, teams and email, ensuring they have a thorough understanding of their business model
- Conduct Supplier account reviews in-line with process
- Support the management team to develop and implement strategies for effective Supplier relationship and inventory management
- Have an excellent understanding of working with Suppliers within your region and provide training to other areas of the business
- Present Supplier trends and financials to senior members of relevant departments
- Identify and manage risks connected with the supply chain, ensuring all actions and checks are carried out in order to mitigate them
- Monitor and improve Supplier commission and conversion levels
- Support Account Managers with client and Supplier reporting
- Support Account managers by providing data to create partnership programmes
- Support and guide Junior Partnership Managers with day-to-day queries and scenario handling
- Work closely with Guest Care to manage, maintain and continually improve Supplier service, including reactive day-day support
- Be the point of escalation for any complaints or major concerns in line with Guest Escalation
- Monitor and support Guest Care and AM with cases on Zoho Desk and run regular reporting to identify any trends or concerns
- Visit Suppliers within your region, report back and update systems, ensuring detail is accurate at all times
- Always represent them in the very best way in all your actions
- Keep the relevant systems up to date with review notes and Supplier information
- Ensure all teams are fully aware of any pricing and availability notifications
- Work closely with Sales teams to ensure your Suppliers content is accurate and reflective of their offering
- Travel in line with the needs of the business and the Supply Chain team
Experience & Skills
Supply chain management or account management experience required
Industry experience is preferred though not essential
Proficiency in relationship building is a must
Highly motivated with a positive ‘can do' attitude
Exceptional attention to detail
Upholding of company values
Provide outstanding customer service
Adaptable to the needs of the business
Continually seeks personal and professional development
Excellent time management and organisational skills
Exceptional communication skills, both verbally and written
Commercially astute
Confident with IT to include Microsoft Office products and CRMs