Are you an organized and proactive professional with a knack for supporting dynamic teams? Join our fast-growing insurance business as a Sales Team Leader and become an integral part of our vibrant office in the heart of Spinningfields, Manchester City Centre!
We are seeking a dedicated Sales Team Leader to join our team. In this role, you will manage a team responsible for handling inbound and outbound calls & support our existing policyholders with their renewals through both inbound and outbound calls, ensuring their details and cover levels are accurate and up-to-date.
Key Responsibilities:
- Manage a team of Sales Advisors, including conducting regular 1-on-1s & training
- Handle inbound and outbound calls to process policy transactions for existing customers.
- Verify and update customer and policy details as required.
- Provide advice on policy cover levels and optional extras.
- Address general inquiries from customers regarding their policy letters.
- Explain current policy details and any changes to the new policy.
- Follow call scripts and compliance requirements to ensure quality customer outcomes.
- Identify and support vulnerable customers with a tailored approach.
- Offer suitable advice on cover and optional extras.
- Proactively seek performance improvements and focus on professional development.
- Meet and aim to exceed all KPIs.
- Complete required CPD hours.
Essential Skills and Experience:
- Excellent sales, telephony, and negotiation skills.
- Passion for customer service and self-motivation.
- Strong communication skills, both verbal and written.
- Superior organization skills and time management.
- Ability to build strong relationships with clients at all levels.
- Willingness to take on new challenges.
- Ability to comply with FCA regulations and Data Protection Security Policies.
Desirable Experience:
- Experience in the insurance industry.
- Experience in an FCA regulated role.
Benefits
- Company pension scheme.
- Free gym membership.
- Private Medical Insurance.
- Discounts and Rewards Package.
- Contemporary working environment in the FinTech hub of Spinningfields, Manchester.
- Regular social events.
If you're ready to take on a key role in a thriving insurance company and enjoy a range of fantastic benefits, we'd love to hear from you. Apply now to join our team!