- Office based in Newport
- Hybrid working available - 4 days working from home
Client Details
This company is a well-established, mid-sized professional services firm based in Newport. They offer a diverse range of services and have a reputation for delivering excellent customer service and building long-term relationships with their clients.
Description
- Contribute to the delivery of a high-quality Finance Service to multiple clients
- Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
- Management of staff debt services
- Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion.
- Resolve queries and escalate accordingly.
- Maintain records for audit purposes.
- Support line management with any additional tasks as and when required.
Profile
- Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
- Ability to work to strict deadlines and follow detailed policy documents.
- Excellent organisational skills, with attention to detail, accuracy and good problem-solving skills.
- Experience of dealing with difficult conversations
- Effective team player and work equally as well on their own.
- Experience of providing a high-quality customer service, which creates confidence and trust
Job Offer
- £12ph
- 1 day in office
- Onsite parking
- Long term temp work