Reed is working in partnership with a globally renowned company, seeking a candidate that is fluent in French and has quality customer service skills. This is a brilliant opportunity for you to be part of a thriving business, working in a friendly customer service team.
You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts, and quality.
This is initially a 6-month fixed term contract to provide extra cover whilst a new system is implemented.
Role: Customer Service Representative
What's on offer to you?
There is a very competitive salary of £28,000 per annum and it is hybrid working (50% in the office, 50% working from home)
Location: Redditch
Salary: £28,000
Benefits: Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.
Hours: Monday - Friday 8am - 4:30pm
Duties include:
- Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
- Answers queries directly or forwards to the appropriate department
- Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.
- Support the sales team out in the field.
- Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.
- Address unresolved requests and issues to the designated resource.
- Checking and follow-up of claims, initiating of returns and credits.
- Pro-active follow up of backorders keeping customers informed.
- Follow up on customer interactions.
- Project work
- Any other tasks requested from the Team Leader or Customer Service Manager.
- Guarantee high class service.
The ideal candidate for this role:
- Must be fluent in French and English
- Must have previous customer service experience. Ideally phone based but happy to consider face-to-face customer service experience
- Must be available to start a fixed term contract role
- Highly organised and can prioritise own workload
- Can manage complex tasks
- Based a commutable distance to Redditch, either by car or train
Does this sound like you?
If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.