The Company
An award winning Company who enjoy an international reputation for supplying award winning, world class professional products. Based on site in High Wycombe, in modern offices, the company offer a great working environment, exceptional benefits package and career opportunities.
The Role
We are looking for an experienced service technician to join their busy team. Working in a close team, you will be responsible for product repairs, communicating with customers and helping the world-wide service network serve their global customer base, all while looking for opportunities to improve product reliability.
- Repairing a portfolio of products by evaluating units, diagnosing faults, carrying out repairs to a component level and testing devices.
- Ensuring effective turnaround of products through the department.
- Putting together cost estimates for repairs.
- Assisting customers and external service partners with remote diagnosis and repair advice via email and telephone.
- Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability.
- Creating service documentation to support the Global Service Network.
- Carrying out workshop operations such as unit transfers and booking in spare parts.
- Continually working to improve our systems and processes to deliver the above.
About You
- Min. 2 years electronics repair and servicing experience.
- Knowledge of fault-finding electrical systems to a component level.
- Ability to read and understand technical drawings and schematics.
- Experience using test equipment such as signal analysers and oscilloscopes.
- A polite and helpful phone and email manner.
- Positive attitude and enthusiastic outlook.
- Collaborative personality, working well as part of a team.
- Self-motivated and able to prioritise and manage own workload.
- Proficient with Microsoft Office.
- Desirable: Analogue and digital audio electronics experience. Interest in music/audio and experience with music technology products and digital audio workstations.
Salary DOE £25-40k.