ARE YOU THE ONE?
Are you passionate about technology and helping others? We're looking for an IT Operations Engineer to join our team. In this role, you'll be the first point of contact for our users, resolving IT issues and providing excellent customer service. You'll also assist with maintaining our IT systems, ensuring they run smoothly. This is a great opportunity to develop your technical skills and learn about IT operations.
If you enjoy problem-solving and want to build a career in IT, we encourage you to apply!
WHAT YOU'LL BE UP TO
HELPDESK AND USER SUPPORT
Provide first-line technical support to users via phone, email, or in-person.
Troubleshoot common software issues (e.g., Microsoft Office, email).
Reset passwords and unlock user accounts.
Install software applications upon request.
HARDWARE AND INFRASTRUCTURE
Be responsible for configuring new laptops for new starters and replacements for our existing teams.
Troubleshoot hardware issues, such as connectivity, monitor problems, or computer failures.
Install and configure basic network components (e.g., switches, routers).
SYSTEM ADMINISTRATION AND MAINTENANCE
Perform routine system checks and monitoring.
Install software updates and patches.
Assist with antivirus software updates and management.
ASSET TRACKING
Keep our technology running smoothly by managing equipment records.
Conduct regular hardware audits.
Update asset management software.
ARE YOU OUR PERFECT PARTNER?
- You're a problem solver. You love getting involved with technical problems and coming up with a technical solution.
- You understand the importance of prioritisation and being able to reach out for additional support.
- You're a strong communicator, both written and verbally and you enjoy dealing with people and helping them solve problems.
- You understand the basics of an IT network system and the components that make it work: servers, firewalls, routers, clients.
- You have a basic knowledge of what "the cloud" is and how a business might utilise it into its day-to-day IT operation.
- You know your way around the Windows OS, the Microsoft Office suite of applications (Word, Excel, PowerPoint).
- You understand how data flows around a network, the importance of that flow and how you may be able to use it to investigate problems.
- You're looking for a step into a career (or a step up) with a fantastic team of IT professionals who manage the day-to-day IT needs of a multi-national business.
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £24,000 Per Annum
- Competitive Reward Scheme Bonus
- Company Sick Pay
- HP/Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
- Development Opportunities- our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values - and we're on a mission to work with individuals who share and believe in them.