Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Colchester branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of. The role is branch based Mon - Friday 9-5pm, with alternate Saturday mornings 9-12 paid at time and a half. You will also occasionally be asked to travel to cover the branch in Bishops Stortford.
The day-to-day role:
- Ensure there is a high level of customer service at all times by providing an efficient and accurate counter service to all members.
- Carry out counter transactions for all account types, in accordance with the Society's Policy & Procedures and regulatory standards.
- Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
To be successful:
- You will have excellent customer service ability.
- Be able to work on-site with alternate Saturday mornings (paid at time and a half)
- Excellent communication skills.
- Preference for the ability to drive.
Benefits:
- Recognition Scheme
- Discounts through Saffron rewards
- Annual bonus scheme
- Physical, mental and financial wellbeing support
- Pension, Life Assurance & Income Protection
- Holiday exchange
- Staff Mortgage Benefit
- Cycle to work scheme
and lots more
If you would like to join a diverse and supportive employer, click the apply button now!