Bilingual Customer Service Professional (French or German)
Location: Norwich, Norfolk, United Kingdom
Job Type: Full-Time | Hybrid Working Available
Are you fluent in French or German with exceptional customer service? Join a dynamic, trend-setting brand that's making waves globally!
Our client is a forward-thinking fashion brand known for bold designs, quality craftsmanship, and a commitment to outstanding customer experiences. As they expand their international reach, they're looking for a talented Customer Service Professional to be the voice of the brand for their French or German-speaking customers.
The Role
As the first point of contact, you'll provide friendly, efficient, and solution-focused support across multiple channels—ensuring every customer feels valued and heard.
??? Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve issues by identifying the cause, offering solutions, and ensuring follow-up.
- Manage customer records and update account information accurately.
- Process orders, returns, and exchanges with care and efficiency.
- Collaborate with the wider team to enhance the overall customer experience.
Requirements
- Fluency in French or German, with strong English communication skills.
- Previous experience in customer service or client support.
- Confident phone manner and active listening skills.
- Familiarity with CRM systems and customer service best practices.
- Ability to multitask, prioritize, and manage time effectively.
- A genuine interest in fashion and current trends.
What's in It for You?
- Competitive salary + performance-based bonuses
- Staff discounts on the latest collections
- Opportunities for career growth and professional development
- Supportive, vibrant team culture
- Flexible working arrangements (including hybrid options)
Interested?
If you're a customer service superstar with a flair for languages and a love for fashion, we'd love to hear from you! Apply online or send your CV to