£26K/yr to £30K/yr
London, England
Permanent, Variable

Customer Success Executive

Posted by Agility Recruitment.

We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of 'Best Workplaces' that provides young people with the tools and resources to make informed educational or career choices.

  • Job title: Customer Success Executive ** 12-month fixed term contract **
  • Salary: £30,000 + company-wide performance bonus (pro rata)
  • Location: London - Hybrid
  • Hours: Monday - Thursday 8.30am - 4.30pm and 8.30am - 4pm on Fridays
  • Industry: EdTech
  • Benefits: 28 days +bank holidays, Hybrid working, HealthPlan, Health and fitness allowance, Cycle scheme, Mental health support and Employee Assistance Programme Weekly yoga

As a Customer Success Executive your role will be to provide world class customer service to a customer base or over 2,500 schools and colleges. You will be responsible for onboarding new schools and supporting existing schools to make the most of the platform.

Your duties/responsibilities will include:

  • Working as part of a team being the first point of contact for enquires from 2,500 customers
  • Onboarding new schools by setting them up on their platform and making sure teachers and students are ready to get the most out of the platform
  • Customer training and support
  • Troubleshooting issues and providing support via phone, email, and video calls

The successful Customer Success Executive will have the following skills/experience:

  • Excellent customer service
  • Strong organsiational skills
  • Ability to work under pressure
  • Confident working independently
  • Excellent phone manner
  • Keen attention to detail

To apply for this position of Customer Success executive, please click on the button shown or contact Simon Hogg for further information.