Right Now Group are very proud to be working with a global freight forwarding business who are a leader in the worldwide aerospace industry.
Our client now requires a heavily experienced Export Operator to provide a world-class, turnkey freight forwarding service to their prestigious client base via air, sea and road from their state-of-the-art Heathrow facility, based in Colnbrook.
Responsibilities of an Export Operator:
- Provide accurate shipment quotations by obtaining details relating to regulations, certification and documentation.
- Competently advise and recommend customers to help achieve their turnkey requirements
- Coordinate daily import and/or export operations of various commodities, including reviewing orders and documents.
- Track and effectively communicate any delay, damage or issue and closely liaise with the customer to resolve.
- Ensure shipments are billed within company guidelines and timelines.
- Process and comply with all regulatory agencies' requirements.
- Execute Dangerous Goods shipments in compliance with all applicable laws and regulations.
- Establish a relationship as a trusted advisor to your customers, providing a one-stop-shop for shipments.
- Partner with customers to advise, determine and qualify their shipping requirements.
- Ensure all customer SOP instructions are adhered to.
Skills of an Export Operator:
- Minimum 3 years of experience in multimodal export operations.
- Fluent oral & written English skills, with any other major European language skills a bonus.
- Strong ability to recognise opportunities to improve shipping processes.
- Ability to resolve problems that are not considered routine, by using extensive knowledge and experience in the field.
- Able to perform in a fast-paced and high-pressure environment.
- Happy to muck in with the team, and work out of hours if/when required to complete customer shipments.
- Excellent customer-service skills.
- Cargowise knowledge (Desirable).
Additional Information for Export Operator:
Location: Colnbrook, Heathrow
Shift Pattern: Monday - Friday
Hours: 09:00 - 17:30
Salary: £35,000 - £38,000
Benefits: 25 Days Holiday (plus Bank Holidays), Private Healthcare, Pension Scheme, Bi-Yearly Bonus Scheme, Yearly Salary Increase, Paid Overtime, Paid On-Call Rota (From Jan 2025), Potential Hybrid Working (After Probation - Needs to be Applied For).
If this Export Operator role sounds of interest, please apply online now!