Your new role
Digital Customer Support ManagerFull, time & permanent, 38.25hrs per week, 8:30-17:00Hybrid working after an initial settling in period25 days AL + BHManagerial bonus schemePrivate BUPA healthcare
Key duties:
- Support Marketing, Sales, Logistics and IT with all customers' digital onboarding and integration.
- Provide knowledge, expertise, and co-ordination to both employees and customers in relation to the retail strategy initiatives.
- Proactively review customer websites to maintain effectiveness.
- Review and enhance all customer product data & downloads, ensuring all information is accurate and correct.
- Work collaboratively with third parties to enhance customer experience.
- Manage content on the website to minimise Contact Centre interactions, providing a self-help platform for customers to self-serve.
- Support customers with technical discussions.
- Work collaboratively with the Learning and Development team to prepare new development and learning tools and continuous learning and development opportunities.
- Perform any other duties as reasonably expected.
What you'll need to succeed
- Experience managing a customer service team
- Marketing or website experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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