Job Title: Customer Service Officer
Salary: £12.83 P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH11
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30 - 17:00pm
Join our client's dynamic Tenancy Advice and Repairs Team as a Customer Service Officer, where you'll play a crucial role in delivering top-notch customer service in our busy housing offices. This position offers the opportunity to engage with residents both over the phone and face-to-face, ensuring their needs are met efficiently and professionally.
Key Duties and Responsibilities:
- Handle incoming telephone calls and emails from residents, providing timely and accurate responses.
- Diagnose repair requirements and book appointments, ensuring all details are properly recorded.
- Work under pressure to manage a variety of challenging situations with professionalism.
- Demonstrate excellent communication skills in all interactions with residents and team members.
- Utilise your initiative to resolve issues independently, while also contributing to team efforts.
- Maintain high standards of customer service, striving to exceed residents' expectations.
Qualifications and Experience:
- Strong team player with a proactive approach.
- Effective communicator with experience in customer service roles.
- Ability to manage time efficiently and prioritise tasks under pressure.
- Experience in handling a high volume of telephone calls and emails.
- Competence in using customer service software and booking systems.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to