Technical Communications Administrator
Our client is seeking a good Administrator who can provide assistance in all activities of the Technical Department. You will provide technical information and support to all internal and external areas of the business, ensure that all records are maintained and that information provided is up-to-date. You will also ensure that you attain the highest level of product knowledge for all company products in order to provide total customer satisfaction.
The role will involve reviewing Product Information Sheets. Editing and maintaining such documents on respective database. Sourcing up dates/modifications and conducting any necessary tests to validate such changes. You will also control the distribution of such up-dates/modifications where necessary and review all manuals as well as validate, edit and check for accuracy, saving digital documents in a format for the Product Technical Web Site. You will also be responsible for creating and maintaining Product data Sheets and ensure Technical information received is forwarded onto the relevant Technical Specialists.
Another part of the role will be to source, review, edit and configure Technical Documentation for the Product Technical Center Web Site and maintain and publish Technical Documentation on the PTC Web Site.
You will also represent, manage and promote use of the help desk and monitor usage and encourage Technical team members to answer and close issues raised in good time. You will provide training of use related to the Help desk
TECHNICAL SUPPORT
This role requires you to provide technical support when required. You will also contribute to the maintenance of the technical database for problems and solutions for all products and you will provide assistance to Distributors who should call for assistance.
Researching Technical inquiries:
Raised by customers on existing products.
Raised by product Development (Technical Bulletins).
Communicate technical inquiries / feedback to company product suppliers.
TECHNICAL TRAINING SUPPORT
You will continually evaluate the procedures for arranging Technical Training courses, provide and maintain Technical Training request forms, create and provide Trainees Certification of attendance on Training courses if required, create and maintain any relevant Training documentation and maintain the Training schedule. You will communicate and agree with Technical Specialist staff the training commitments.
STOCK RECORDS
This role will require you to maintain the Axis computer system of product code references and respective weights and measures. You will also assist with set-up and/or importation of Spare Parts 'Bills of Materials' with pricing and assist with establishing and maintaining the implementation of any processes that is created to control the stock levels of current and new parts, using available records of forecast machine sales and historic parts usage. You will ensure that Parts detail changes are implemented as a result of any Product Information given by company suppliers.
Personal Qualities
Professional and smart appearance, flexible, self motivated, initiative and enthusiasm, attention to detail. Team player, organised and good sense of humour.
Skills
Good communicator, PC Literate, good command of the English language, an understanding and interest in how things work. Document Control Processes IT - Microsoft packages to create Document presentations
Experience
2 years experience within a process control or communications environment ideally.