Desktop Support/rollout Engineer – Belfast - £11.56 per hour
Role Summary
REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing Temporary Support Engineers for a project based in various locations throughout Northern Ireland. This role is based in Belfast and will involve leading a team of engineers with the successful IT deployment Project.
Working as part a small team responsible for deploying IT equipment and then supporting this equipment to a large public sector client in NI, this role will be a Lead Engineer to ensure Desktop deployments are carried out in line with clearly defined instructions and requirements.
Responsibilities
- Procure, configure and install new hardware such as Desktops , laptops , IPAD's , Printers, Chromebooks and iPhones. Provide end user training on using the new equipment and ensure they are comfortable with all its functionalities.
- Work with managerial staff to implement Business Continuity Plans for IT . To ensure critical systems are accessible following an incident such as an electricity outage. Use encryption methods such as bitlocker to protect any sensitive patient information.
- Lease with Third party suppliers such as HSL (Hospital services limited) to plan , configure and deploy medical devices , Encompass display boards and Computers on wheels.
- Troubleshoot and resolve any hardware and software- related issues reported by healthcare staff, providing timely support and solutions.
- Partake in weekly meetings with the Encompass team to provide updates on IT Deployment
Essential Criteria
- Team lead experience
- Experience in computer hardware and various windows operating systems
- Experience in a customer facing role preferably gained on a customer site
- Able to demonstrate the ability to work as part of a team & follow processes and documentation
- Good interpersonal and communication skills
- Experience in troubleshooting issues as they arise and working to an appropriate resolution.
- Full clean driving licence and access to suitable vehicle
Desirable Criteria
- Windows 7/10 experience in a support environment
- Experience in working on large project rollouts
- Knowledge or experience of networks in a computer environment
Relevant security clearance, AccessNI will be required for the successful candidates.
Hourly rate: £11.56 pr hr + mileage expenses