Job role: Workshop Assistant, extensive customer liaison to book in the service and repair for equipment and machinery, working closely with the mechanics, technicians and manufacturers.
Location: Winchester
Hours: 8.30am to 5pm, Monday to Friday
Benefits: 20 days holiday, increasing with service, plus bank holidays, pension and staff discount
Additional job details:
Working as a Workshop Assistant for an award winning business based on the outskirts of Winchester, you will be a key point of contact for customers, the workshop and manufacturers.
This Workshop Assistant role is a busy and varied, involving the following:
- extensive telephone contact with customers regarding the repair and servicing of their machines and equipment
- booking in repair and service jobs, liaising with the workshop and co-ordinating availability with customers
- scheduling deliveries, collections and service calls
- creating estimates and liaising with the parts department
- raising invoices and taking customer payments
- processing warranty claims and dealing with manufacturers
- keeping up to date with technical data, bulletins and new products
- working with your colleagues to improve department processes
As the Workshop Assistant, an understanding of machines or equipment repairs would be an advantage, however this is not essential. The key criteria are excellent communication skills, a resilient and pro-active approach to liaising with customers and keeping them informed.
My client are also looking for strong administration skills, an organised approach and someone who is adept at dealing with different parts, prices and numerical information. You will work as part of a supportive team and you will be good at building successful working relationships with customers, colleagues and external contacts.
The hours are from 8.30am to 5pm, Monday to Friday, the company offer free onsite parking, 20 days holiday plus 8 x bank holidays, a pension and staff discount. Your own transport would be ideal as they are based on the outskirts of Winchester.
KnoxRecruit is the trading name of the office support specialism of eXactitude Resourcing Limited and is acting as a recruitment agency in relation to this role. eXactitude complies with all relevant UK legislation and doesn't discriminate on any protected characteristics.