Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find an ACCOUNT MANAGEMENT ASSISTANT .
This role works as apart of a small team that is responsible for onboarding new customer accounts. The ACCOUNT MANAGEMENT ASSISTANT is available immediately.
For the role of ACCOUNT MANAGEMENT ASSISTANT , you will need to have previous experience of office based customer service or administration.
THE SALARY & BENEFITS
- Salary circa £22,500-£25,000 per annum, dependent on experience.
- Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
- Support & training from an experienced manager.
- Modern, polished offices
- 20 days holiday plus 8 bank holidays
- Government pension scheme
- Free on-site parking
THE JOB
The main duties included within the role of the ACCOUNT MANAGEMENT ASSISTANT , are:
- Completing the set up and on boarding of new customers
- Building strong working relationships with customer accounts
- Logging queries on the in-house system
- Providing quotations to new customers
- Handing new customers to the underwriting team in order to get them approved for set up
- Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
- Generating reports when required
- Answering queries from the internal account management team
- Providing IT system training to new customers
- Escalating any underwriting queries to the management team
- Completing and sending out relevant documentation
- Chasing up any missing information/documents
- Ensuring that projects and support tickets are updated daily