An entry-level CRM Executive is sought after to manage the company's digital communication with consumers. The role involves planning, execution, and optimisation of the company's CRM platform.
Client Details
This is a large retail organisation based in Solihull. The company is well-established, having a wide reach with numerous retail stores across the UK. It operates within the Leisure Products industry and is renowned for its quality products and exceptional customer service.
Description
- Manage the daily operations of the CRM platform.
- Assist in the design and implementation of CRM strategies.
- Monitor customer experience and consumer journey, making necessary improvements.
- Work closely with the digital marketing team to ensure alignment with broader marketing strategies.
- Generate insightful reports to inform future CRM strategies.
- Ensure all CRM activities comply with industry regulations.
- Identify new opportunities to engage customers through the CRM platform.
- Maintain up-to-date knowledge of the retail industry and competitors' CRM strategies.
Profile
A successful CRM Executive should have:
- A degree in Marketing, Business, or a related field with 1 years experience of CRM/email marketing as part of wider marketing role
- Excellent understanding of CRM principles and customer retention strategies.
- Strong proficiency in using CRM software and digital marketing tools.
- Excellent analytical and reporting skills.
- Strong knowledge of the retail industry.
- Ability to attend the office in Solihull 3 days a week
Job Offer
- An estimated salary range of £30000 per year
- A comprehensive benefits package including pension and healthcare.
- Opportunities for professional development and career progression within the retail industry.
- A vibrant and inclusive company culture.
- Hybrid working model of 3 days WFO and 2 days WFH