We are recruiting for a Development Manager based in Kent!
Shift Pattern: Monday to Friday, 9am - 5pm
Salary: £45,000 - £55,000 per annum
Job Description:
- Delivering effective service levels, and acting as a representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
- To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate.
- Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
- Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bimonthly financial summary reports.
- Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses.
- Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
- Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
Experience required:
- Budget experience.
- Reconciliation and account preparation.
- Service charge background.
- Facilities Management or Retail background.
- Strong leadership skills.