Job Title: Customer Support Technician
Location: Buckingham
Contract: Full time, permanent
Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm
Salary: £28,000 per annum
Benefits & Perks:
- 25 days annual leave + bank holidays
- Profit-related bonus (after probation)
- Enhanced pension scheme
- Vitality Private Healthcare
- Opportunity to progress
- Employee share option scheme
- Salary sacrifice
- Electric vehicle scheme with free charging at work
- Cycle to Work scheme
- Earlier finish time on Fridays
About Our Client:
Our client, a leading organisation in the automotive industry, is seeking a passionate and customer-oriented individual to join their team as a Customer Support Technician. With a focus on providing prompt and efficient technical support, as well as contributing to product testing efforts, our client prides themselves on delivering exceptional support and ensuring high-quality performance and reliability.
About The Job:
As a Customer Support Technician, you will play a vital role in ensuring our clients receive the assistance they need. In this role, you will be responsible for resolving customer issues, answering inquiries, and providing guidance on our client's products and services. Additionally, you will have the opportunity to conduct product testing, ensuring the highest level of quality and performance.
Key Responsibilities:
- Provide prompt and effective technical support to customers via various channels, including phone, emails and Microsoft Teams
- Resolve customer issues and answer inquiries regarding products and services
- Conduct product testing to ensure high-quality performance and reliability
- Collaborate with the team to identify and resolve technical and product-related issues
- Utilise a logical troubleshooting approach to address customer concerns
- Maintain a positive attitude and excellent customer service skills
- Keep up-to-date with product knowledge and industry trends
- Participate in training sessions to enhance technical skills
Skill Requirements:
- Proven experience in a customer support role, preferably in a technology-related industry
- Strong written and verbal communication skills with a polite telephone manner
- Demonstrated ability to troubleshoot and solve problems
Desirable Requirements:
- Experience with product testing methodologies and tools
- Basic knowledge of electronics
- Experience in the OEM automotive or motorsport industries, with knowledge of vehicle data analysis, testing, or race data analysis
Due to the location of my client, you must be able to drive and have your own transport.
If you are a motivated individual with a passion for delivering exceptional support, we would love to hear from you. Join our client's team and contribute to their mission of providing top-quality technical support and ensuring customer satisfaction.
Apply now and take the first step towards an exciting career as a Customer Support Technician!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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