A renowned private medical clinic based on Harley Street urgently requires a Clinic Coordinator / Receptionist to meet and greet patients as well as coordinate diaries for clinicians and nurses. Housed in the most beautiful offices, the Clinic Coordinator / Receptionist role pays up to £30,000 plus benefits. This is a permanent role.
Requirements:
- Previous experience providing a consistent 5-star level of customer service.
- Proven track record in a busy reception/front-of-house/coordinator role, ideally within a luxury environment.
Hours: 07:00-15:30, 08:00-16:30, 09:00-17:30, 09:30-18:00, 10:30-19:00 and 11:30-20:00 Monday to Friday, as well as occasional weekend work (twice a year of so with 3-month notice and a day in lieu) .
The candidates for the Clinic Coordinator / Receptionist need to be self-motivated and eager to learn as well as being able to take feedback on board that is direct but not personal due to the busy nature of the clinic.
Clinic Coordinator / Receptionist duties:
- You will need to provide all the information that the client requires to enjoy their visit to the clinic.
- Meet and greet patients and ensure all the patient's needs are met while visiting the practice
- Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patients journey within the clinic
- Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons.
- Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
- Taking payments and processing refunds on several databases
- Gathering feedback from patients via questionnaires, testimonials and electronic methods
- Keeping clinic areas clean and tidy and of an excellent standard
- To complete all relevant administration including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly